Shipping policy

1. Shipping destinations

We ship within Japan and to 27 countries and regions overseas.

2. Shipping methods

Orders within Japan are shipped by Sagawa Express. International orders are shipped by Japan Post EMS.

3. Dispatch and delivery

In-stock items are normally dispatched within 3–7 business days after your order is confirmed. Made-to-order items are produced after an order is placed; please check the production period on each product page. We will email your tracking number after dispatch.

4. Shipping charges

Japan: a flat rate of JPY 2,000 nationwide. International: Japan Post EMS rates based on the destination region and packed weight. Shipping at checkout is calculated using product weights plus packaging weight.

U.S. duties and customs clearance fees

For orders shipped to the United States, the customer is responsible for duties and customs clearance fees. These charges are not included in product prices or EMS postage and are not automatically collected at checkout. Before dispatch, we will provide the actual charges calculated by Zonos and an itemized invoice for separate payment. Once payment is received, we will prepay these charges and ship your order.

5. Changing your delivery address

To change your address after placing an order, contact CONTACT US (customer support) before dispatch and provide details identifying your order or items. We cannot change the address after dispatch.

6. Missed deliveries

If delivery is attempted while you are unavailable, the carrier will leave a delivery notice. Follow the instructions to arrange redelivery. If the parcel is returned to us because redelivery is not arranged, we will refund the amount less shipping costs.

7. Shipping inquiries

Please contact customer support with any shipping questions or problems. We will respond promptly.

8. Delays

Delivery may be delayed by weather, traffic or other events beyond our control. We are not responsible for delays caused by such events.